Acceptance of Terms and Conditions

All bookings accepted by Hartmann Suites (Company Reg No. D2012/0124) are subject to these Terms and Conditions that are deemed to have been accepted in full by the Client/Guest. Payment of a Booking Fee or Rental Charge also indicates acceptance of these Terms and Conditions.


Renting serviced apartments from HartmannSuites is not intended to confer possession on the Client/Guest or to create the relationship of landlord and tenant between us and the Client/Guest. The Client/Guest will not be entitled to any form of tenancy. The Client/Guest confirms that they will not be occupying the serviced apartment as their only or principal home.

Reservations & Payment

Your booking is only confirmed when we post or email written confirmation of booking following receipt of payment of the Booking Fee. When a booking is made, 30% of the total Rental Charge (Booking Fee) is required in advance to confirm the reservation.

The balance (if any), of the Rental Charge is to be paid up on arrival. Payment must be made in Namibia Dollar and must be clear of all bank charges, exchange rate variations and any other deductions. We accept the following methods of payment: Bank to bank transfer to our account, Visa and MasterCard. Under no circumstances will accommodation be provided until we have received cleared funds to cover the Rental Charge.

Failure to pay in accordance with the agreed terms of payment may result in suspension of accommodation. We reserve the right to charge interest on overdue accounts at 4% above Namibian bank base rate and to seek payment in full for accommodation during the suspension period.

All rates are per apartment and are subject to Value Added Tax (VAT) levied at 15% and the Namibian Tourism Board Levy at 2%. Your booking is only confirmed when we post or email written confirmation of booking following receipt of payment of the Booking Fee.

Rental Charges

The Rental Charge includes maid and laundry service on week days, change of bed linen and towels once a week, utility charges and broadband connection and usage. Our minimum length of stay is 1 night, with no maximum.

Arrival and Departure

Since we are a self-catering accommodation facility, we do not have a 24 hour reception. Vicky, our house keeper, will be at the premises from Monday to Friday, 8.00 am to 5.00 pm. When arriving during office hours you can just phone Vicky on her cell 081 – 271 4679 and she will show you in. Laina will be at the apartment at weekends between 8.00 am to 5.00 pm. She can be reached at 081 – 292 6943. Should you be arriving after office hours please inform me timely of your arrival time and I will meet you at the apartment. My cell is 081 – 248 2679.

Check in time is between 14.30 pm – 22.00 pm and check out between 10.00 am – 11.00 am.

Laundry Service

Hartmann Suites will use reasonable efforts to try to ensure that its cleaning service maintains a high quality service. However, Hartmann Suites is not responsible for clothing that bleeds, shrinks, or otherwise changes as a result of normal washing.

Hartmann Suites is not responsible for lost articles unless proven that we are responsible for the loss. Hartmann Suites is not responsible for garments labelled “hand wash only” or “dry clean only” and is not responsible for checking for these labels in Client’s/Guest’s garments. Please check garments before handing the garment over to the laundry service.

Hartmann Suites is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or laundry bags such as money, jewellery, or anything else. Our Clients/Guests agree not to leave such items in their clothing or in the laundry bags.

Hartmann Suites reserves the right to refuse cleaning any garment.

Hartmann Suites does not guarantee removal of all stains.

Hartmann Suites will reimburse Clients/Guests for lost or damaged clothing caused by the laundry service in an amount to be determined by Hartmann Suites. Clients/Guests must notify Hartmann Suites within 3 business days of receipt of laundry delivery of any lost or damaged items from that particular delivery, failure to do so constitutes a waiver of a claim for any lost or damaged items from that delivery.


Only Guests specified by name at the time of booking by the Client/Guest may occupy the serviced apartment. The Client/Guest must not assign, sublet or part with or share possession of the serviced apartment or any part of it. Hartmann Suites reserves the right to refuse admittance to the Guest if they are in breach of this condition.

Cancellation Policy

Cancellations must be notified to us in writing. When notification of cancellation is received more than 7 days prior to the arrival date, all payments will be refunded. The Booking Fee is forfeited if booking is cancelled 7 days or less prior to the arrival date.


Keys will be provided for the serviced apartments and are to be returned in line with the departure terms as above. For any keys not returned, there will be a N$250 charge. If the Client/Guest loses or misplaces their keys during occupation and require assistance to gain entry, an additional charge of N$250 will be made.


Broadband internet access is provided in all serviced apartments. Although we will endeavour to assist with any connection problems, HartmannSuites accepts no responsibility for the inability to connect to this facility.

Property Use & Conditions

The Client/Guest is responsible for taking all reasonable care of the serviced apartment and its contents. The serviced apartment and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the Rental Period. No items may be removed from the serviced apartment. Except in the case of normal wear and tear the Client/Guest will be responsible for making good any damage to the serviced apartment or its contents which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of the Client/Guest or their visitors. Such damage must be reported to us without delay.

In the event that breakages or damage are discovered, or extra cleaning required, after departure, we will notify the Client/Guest in writing within 7 days of departure, providing detail of the issues and an invoice for the cost of rectifying them.

HartmannSuites will not be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the serviced apartment or in the apartment block or its grounds.

Smoking is not permitted in the serviced apartments or communal areas.

Pets must not be kept at the apartments.


Any complaints must be made in writing immediately to Hartmann Suites. We shall not have any liability for any complaint received after the completion of the Rental Period.

Hartmann Suites | P.O. Box 86774  | Windhoek | Namibia

Registered in Namibia. Company Registration No: D2012/0124

VAT Registration No: 5680668-01-5
NTB Registration No: SEL00739